Last Updated: 05/02/2026
1. Introduction and Data Controller
KING ISTANBUL TURIZM OTELCILIK HIZMETLERI ITHALAT IHRACAT SANAYI VE TICARET LIMITED SIRKETI (hereinafter referred to as “King İstanbul”, “we”, “us”, or “our”) takes the protection of your personal data seriously.
As the Data Controller pursuant to the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and the General Data Protection Regulation (“GDPR”), we are committed to processing your data transparently and securely.
This policy applies to your use of our website, our mobile application, and the purchase of our transportation/tourism products and services.
Contact Information:
Address: Halaskargazi Mah. Halaskargazi Cad. Posta Palas No:76/B Şişli / İstanbul
Email: info@kingistanbul.com
2. Collection of Personal Data
We collect personal data to provide efficient chauffeured car rentals, airport transfers, and VIP transportation solutions.
2.1 Information You Provide Directly
When you use our services (via App, Website, or Agency), we may collect:
Identity Information: Name, surname, passport/ID details.
Contact Information: Email address, phone number, physical address.
Booking Details: Pickup/drop-off locations, flight details, dates/times, and special requests.
Transaction Data: Invoices and payment history (Note: We do not store full credit/debit card details; payments are processed securely by third-party providers such as Apple App Store, Google Play, or secure payment gateways).
2.2 Information Collected Automatically
When you use our Website or Mobile App, we automatically collect:
Device & Technical Data: IP address, device model, operating system, browser type, and access times.
Log Files: System security logs used to prevent cyber-attacks and ensure system functionality.
Location Information (Mobile App):
We collect precise location data to enable core services such as live map tracking, driver coordination, and accurate pickup/drop-off.
Note: You may disable location services in your device settings, but this may limit the functionality of real-time tracking features.
3. Purposes and Legal Basis of Processing
We process your personal data based on the following legal grounds under KVKK Articles 5 & 6 and GDPR Article 6:
A. Performance of a Contract (Booking & Transport)
To manage bookings, routes, and fleet coordination.
To enable live map tracking and calculate distances.
To communicate regarding booking updates or flight delays.
B. Legal Obligations
To comply with transportation laws, tax/fiscal retention periods, and flight security regulations.
To share required passenger manifests with official authorities where legally mandated.
C. Legitimate Interests
To ensure the safety of our passengers and drivers.
To prevent fraud and ensure the security of our IT systems.
To analyze service usage to improve our App and customer experience.
D. Explicit Consent
For sending marketing newsletters, commercial electronic messages, or personalized offers (where you have opted-in).
4. Cookies and Tracking Technologies
Our website uses cookies to optimize user experience.
Essential Cookies: Required for the website to function.
Analytics Cookies: Help us understand how you use our site.
You can manage or delete cookies via your browser settings. However, disabling cookies may affect the functionality of the website.
5. Sharing of Personal Data
We do not sell your personal data. We may share your data with the following parties only when necessary:
Service Providers: IT support, payment processors, and marketing agencies acting on our instruction.
Group Companies & Affiliates: For operational management.
Legal Authorities: Police, courts, or aviation authorities if required by law.
6. International Data Transfers
King İstanbul operates internationally. Your data may be transferred to servers or service providers outside of your country of residence. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR and KVKK regulations.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal retention periods (e.g., tax laws require retaining financial records for up to 30 years in certain contexts). Once the retention period expires, data is securely deleted or anonymized.
8. Your Rights Under KVKK (Turkey)
Under Article 11 of the Law No. 6698, you have the right to:
Learn whether your personal data is being processed.
Request information if your data has been processed.
Learn the purpose of processing and whether data is used appropriately.
Know the third parties to whom your data is transferred.
Request correction of incomplete or incorrect data.
Request deletion or destruction of data.
Object to results obtained exclusively through automated systems.
Demand compensation for damages resulting from unlawful processing.
To exercise these rights, please contact us via email at info@kingistanbul.com.
9. Notice for International Users
9.1 GDPR (European Union)
If you are in the EU, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with a supervisory authority.
9.2 CCPA (California Residents)
If you are a California resident:
We confirm we do not sell your personal data.
You have the right to request details about the categories of personal information we collect and share.
You have the right to request the deletion of your personal data.
10. Security
We implement technical and organizational measures (encryption, access controls, firewalls) to protect your data against unauthorized access, loss, or alteration.
11. Children’s Privacy
Our services are not intended for users under the age of 18 without parental supervision. We do not knowingly collect personal data from children. If discovered, such data will be deleted immediately.
12. Changes to This Policy
King İstanbul reserves the right to update this policy to reflect changes in our services or legal obligations. The latest version will always be available on our Website and App.
